Question 1

What is Narraya?

Accepted Answer

Narraya is an AI-powered SaaS platform for writers. It offers a professional editor, AI text analysis with customizable toggles, character management with a relationship graph, a kanban board for organizing chapters, a writing coach with streaks and goals, and a social hub to share your work with the community.

Question 2

Who is Narraya for?

Accepted Answer

Anyone who writes fiction: novels, short stories, sagas, fantasy, thrillers. It works for beginners (Free plan) and professionals who need advanced analysis and tools (Starter, Pro, Studio plans).

Question 3

Do I need to install anything?

Accepted Answer

No. Narraya is completely web-based. All you need is a modern browser (Chrome, Firefox, Safari, Edge). No download required.

Question 4

Are my texts safe?

Accepted Answer

Yes. Chapter content and notes are encrypted with AES-256 both in transit (HTTPS) and at the application level in the database. Your data is saved automatically with every change. With paid plans, you can download a full ZIP backup of all your data at any time.

Question 5

Does Narraya use my texts to train AI?

Accepted Answer

No. Your texts are never used to train AI models. Analyses are processed in real time and not retained by providers. You can manage your AI data processing consent in your account settings.

Question 6

Can I delete my account?

Accepted Answer

Yes. You can delete your account and all associated data from settings, in the "Danger Zone" section. Deletion is immediate and irreversible, in compliance with GDPR.

Question 7

Can I export my data?

Accepted Answer

Yes. You can export individual chapters as DOCX (all plans), PDF (from Starter), or ePub (from Studio). Full book export as Word requires Starter, PDF requires Pro, and ePub requires Studio. With paid plans, you can also download a full ZIP backup of all your data.

Question 8

What AI does Narraya use?

Accepted Answer

Narraya uses two AI engines. The Free plan relies on Ollama, a free open-source engine, for basic analyses. Paid plans use Google Gemini for deeper analysis and advanced tools. We choose the best provider for each feature, so you can focus solely on writing.

Question 9

Does the AI write for me?

Accepted Answer

No. Narraya's AI analyzes your text and provides feedback on style, pacing, dialogue, emotional consistency, and much more. You choose which aspects to analyze using the toggle system. The AI suggests improvements, but your style stays yours.

Question 10

What are Narraya Credits?

Accepted Answer

Narraya Credits are Narraya's internal currency. Every AI feature and some export/import features have a credit cost, visible before use. Paid plans include a monthly credit budget that renews automatically. Credits purchased separately as one-time packs never expire and can be used at any time.

Question 11

How do AI credits work?

Accepted Answer

Every paid plan includes a monthly budget of Narraya Credits that renew automatically. AI features — analysis, rewrite, synopsis, query letter — consume credits based on text length and the number of aspects you choose to analyze. Longer chapters and more active toggles consume more credits. The Free plan includes 2 free analyses per month (no credits needed). If you need extra credits, you can purchase one-time packs from the Billing page in three sizes (Base, Standard, Premium).

Question 12

What happens if I run out of AI credits?

Accepted Answer

You can keep using the editor, kanban, coach, and all non-AI features without limits. You can purchase an additional credit pack at any time to instantly unlock AI features. If this happens often, a plan with monthly credits included might be the most convenient choice — plan credits renew every month automatically.

Question 13

What is the Writing Coach?

Accepted Answer

The Writing Coach helps you maintain a routine. You set a daily word goal, build streaks (consecutive writing days), and unlock badges. A heatmap calendar shows your monthly activity. If you lose your streak, you can recover it by writing at least double the daily minimum. This option is available once every 7 days.

Question 14

Is the Free plan really free?

Accepted Answer

Yes, completely. No credit card required. It includes: 1 book (unlimited chapters), full editor, kanban, writing coach with goals and streaks, social hub, and {count} free AI analyses per month. Perfect for trying Narraya with no commitment.

Question 15

What plans are available?

Accepted Answer

4 plans designed for every stage of your writing journey: Free (no cost) with 1 book, unlimited chapters, and {count} free AI analyses per month. Starter (€9.99/month) with 3 books, 3,000 credits/month, chapter PDF export, full book Word export, DOCX/ODT import, and TTS. Pro (€14.99/month) with unlimited books, 7,500 credits/month, character hub with relationship graph, full book PDF export, PDF import, and priority support. Studio (€24.99/month) with everything in Pro plus 15,000 credits/month, ePub export and import, and 20 GB storage. Annual plans offer 25% off.

Question 16

What happens to my credits if I cancel?

Accepted Answer

Credits included with your plan expire at the end of the billing cycle. Credits purchased as one-time packs stay in your account and never expire — you can use them even on the Free plan. Your work (books, chapters, characters) is never deleted.

Question 17

Can I change my plan?

Accepted Answer

Yes, at any time from the Billing page. Upgrades are immediate. Downgrades take effect at the end of the current billing cycle.

Question 18

What payment methods do you accept?

Accepted Answer

Credit and debit cards via Stripe. Additional payment methods will be available in the future.

Question 19

Can I import existing texts?

Accepted Answer

Yes. From the Starter plan you can import DOCX and ODT files. The Pro plan adds PDF import. The Studio plan also supports ePub import.

Question 20

Is there a mobile app?

Accepted Answer

Narraya is currently optimized for desktop and works on any modern browser. The interface is responsive, so you can also view your texts on a tablet.

Question 21

How does the Social Hub work?

Accepted Answer

You can publish your chapters to the Narraya community. Other writers and readers can react, comment, and leave feedback. It's a way to get real opinions on your work.

Question 22

How does character management work?

Accepted Answer

The Character Hub lets you create detailed character sheets (appearance, psychology, narrative arc) and visualize a relationship graph between characters. From the Pro plan, you can also enable AI consistency checks that detect inconsistencies across chapters.

Question 23

Can I try a premium feature before subscribing?

Accepted Answer

Many AI and export features offer the first use for free, so you can see if they work for you. After the first use, you can continue by purchasing credits or activating a plan with monthly credits included.

Question 24

What's included in the plan and what costs credits?

Accepted Answer

Features are divided into four categories: Free (editor, kanban, basic coach, social hub, grammar check) available to everyone, always. AI with credits (chapter analysis, rewrite, synopsis, query letter) that consume credits from your budget. Plan only (inline corrections, personas, analysis presets, character graph) that require an active plan. Hybrid (PDF, DOCX, ePub export, import, TTS) included in the plan or usable with credits if you're not subscribed. You'll find the full comparison table on the Pricing page.

Question 25

Can I use Narraya offline?

Accepted Answer

No. Narraya is a web platform and requires an active internet connection — both for the editor and for AI analysis. Your chapters are saved automatically on our encrypted servers, so you never lose work between sessions. An offline mode is not on the short-term roadmap.

Question 26

How long does an AI analysis take?

Accepted Answer

It depends on chapter length and active toggles. A standard analysis of a 3,000-word chapter with 5-6 toggles typically takes 20-60 seconds. Longer analyses (15+ toggles, 8,000+ word chapters) can reach 2-3 minutes. You can keep browsing the site while the analysis runs — you'll get a notification when it's ready.

Question 27

What's the difference between Narraya and Grammarly?

Accepted Answer

Grammarly does grammar correction and formal improvements (spelling, punctuation, syntax). Narraya does deep narrative analysis: character arcs, scene rhythm, cross-chapter consistency, show-don't-tell, relationship evolution. Narraya's grammar check is a feature, not the main product. Short version: Grammarly is for emails, articles, blog posts; Narraya is for novels.

Question 28

Does Narraya work for non-fiction or technical writing?

Accepted Answer

Narraya is specifically designed for long-form fiction (novels, novellas, sagas). The AI analyses are calibrated for narrative writing: character arcs, dialogue, show-don't-tell. Essays, technical documentation or academic writing don't benefit from these analyses. If you write non-fiction, tools like Grammarly or ProWritingAid are a better fit.

Question 29

Can I write in multiple languages within the same book?

Accepted Answer

The book language is set at the book level (not per chapter), and AI analysis runs in that language. To handle books in different languages, create separate books — one per language. Narraya's UI is available in 6 languages (Italian, English, Spanish, French, German, Portuguese) but you can write your manuscript in any language you like.

Question 30

Can I manually edit a character's role (protagonist, antagonist, etc.)?

Accepted Answer

Yes. On the Characters page click the role badge on a character card: a picker opens with the five roles (protagonist, antagonist, secondary, minor, extra). The change is immediate. The AI keeps proposing role updates in subsequent chapters if the narrative supports it — your manual edit doesn't lock the AI out.

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